Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FRIENDS & FAMILY TEST RESULTS
- 60% Very Good
- 27% Good
- 4% Neither Good nor Poor
- 3% Poor
- 5% Very Poor
- 1% Don't Know
|Month / Year||Very Good||Good||Neither Good nor Poor||Poor||Very Poor||Don't Know|
We asked the question:
Why did you choose that response?
There wasn't an option for a higher one which was much deserved. Special praise to Tracey on the appointments' Team for taking the time - when no doubt really busy, hectic and stressful from the likes of me! - and compassion to listen to my issues and dealing with accordingly. Always grateful for the service to my family and me.
Posted on: 01/09/2023
Very efficient, professional service. I am very grateful especially to Dr Soanes and Dr Patel. Appointment at 0920, another appointment later that morning (as situation had changed since first appointment) and medication commenced that same day.
Thanks to both doctors and all support staff for their hard work.
Posted on: 21/08/2023
i am impressed with the care from the GP's , Health Care assistantd nurses and the admin staff. All are extremely competant and listen, Well done Longrove!
Posted on: 29/07/2023
I am happy with that
Posted on: 26/07/2023
Very pleased with the services provided, particularly the phone medication review today. Just wish it was possible to get an appointment quicker and more easily with my GP who knows us.
Posted on: 10/07/2023
I have always had very good service from doctors and staff
Posted on: 22/06/2023
I contacted the surgery recently to make an appointment. The telephone call handler was knowledgeable and friendly. I saw the GP of my choice and was seen near to my appointment time.
I was very happy with my recent experience.
Posted on: 21/06/2023
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