Practice Team

Practice Management

  • Claire Shea - Management Partner
  • Lauren Kilby - Practice Manager
  • Alex Collingwood - Business Support Manager
  • Jessica Rowley - Reception Manager 

 

Reception

Reception staff attend to patients on the phone and in person. They coordinate and organise appointments, manage patient queries and facilitate the smooth running of the Practice to support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition which is used to ensure your call is dealt with by the correct Clinician at the right time.

 

Secretaries and Admin Team

These staff assist in the day-to-day running of the Practice. Their work involves typing up letters, processing referrals, chasing information from other organisations, registering new patients, inviting patients for their routine long-term condition reviews and much more.