Prescriptions

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It is also possible to submit a prescription request at the surgery in person, please speak to a member of reception upon arrival. If this is not possible we can also receive prescription request via post. in order to do this please ensure that you sign, date and tick the relevant drugs using the computerised request slip attached to your last prescription and post it in to us.

Repeat Prescriptions

If you are a new patient and you are on repeat medication, you will need to make an appointment to see the doctor before you can be issued with your first prescription – this enables the doctor to correctly enter your medication details on your records. It would be helpful if you could bring in your previous prescription counterfoil with you.

If you have any queries regarding your prescriptions please call the prescription line between 9:30AM-12:30PM daily. Please note prescription requests will NOT be taken over the telephone to avoid errors – Please do not call the surgery to check if a prescription is ready – if there are any problems with your request we will contact you.

We will only issue the items that have been ticked or specifically requested. Requests should be as precise as possible. If you are going on holiday and require your prescription before its due date, please state this on the request slip.

Urgent Prescriptions

As there has been a significant increase in the amount of prescriptions that are being asked for urgently, we have had to review the way that we deal with these requests in order to provide a safe and consistent service. Requests for prescriptions to be processed urgently impacts on both doctor and administration staff time, meaning there is less availability for a doctor to see other patients and higher risk of a prescribing error occurring. We require 48 hours to process a repeat prescription.

If you do request your medication urgently you will need to provide a reason for your request

Many medications can be safely missed for a few days. Urgent prescriptions will not be given for any medications that can be bought over the counter, or for non-essential medication, you will be informed that your prescription will be processed within the normal 48 hour service.

If the doctor decides that your medication cannot be missed, you will be issued an emergency prescription which will be sufficient to enable you to request your usual prescription following the correct procedure.

The following medications will not be issued urgently

  • Anything that can be bought over the counter for example paracetamol, ibuprofen and emollients
  • Nutritional supplements, vitamins an iron
  • Statins
  • Sleeping tablets
  • Erectile dysfunction medication
  • Skin creams
  • Eye drops
  • Regular painkillers
  • Prescriptions that have been given by the hospital (these should be provided by the hospital)

Please avoid requesting medication urgently. The prescription will be issued on this occasion but further late request may not be issued. We recommend that you submit your medication request when you have one week of medication left. This will allow enough time for your prescription request to be processed and issued in good time before your medication runs out. Thank you for your co-operation

Collection

  • From the surgery allowing two working days.
  • Posted to you if a stamped addressed envelope is enclosed with your request.
  • Direct to a pharmacy – Some can collect prescriptions from the surgery which may be more convenient for you – please arrange this with the chemist prior to submitting this request – see contacts page for a list. Allow three working days for collection from the pharmacy.

Warfarin Prescriptions

Please would patients requesting repeat Warfarin prescriptions let us know your Target Range (this can be found in your yellow book), the most recent date of your INR blood test and the result. On line this can be typed in the information box at the end of the form, Otherwise it can be written on the repeat request form.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.