Alert: National IT Outage

Dear Patients,

We regret to inform you that our clinical system, EMIS, is currently experiencing an unexpected outage. This is a national problem beyond our control and we are informed that this is being investigated as a priority. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care. We have limited access to your information so please bear with us. What This Means for You: Appointment Scheduling: We are unable to book, reschedule, or access details of your upcoming appointments at the moment. Medical Records: Access to your medical records, including test results, is temporarily unavailable. Prescription Requests: Processing of repeat prescriptions and new medication requests will be delayed. Our Commitment to You: Emergency Care: For urgent medical issues, please use 111 online or visit your nearest urgent care centre or contact emergency services. Minor illness: Please check your local Pharmacy Support and Assistance: The national team is working diligently to resolve the issue as quickly as possible. We will keep you informed with updates on our website and through our social media channels. Alternative Solutions: If you have an urgent medical need or prescription request, please call our reception at 02083706660. Our staff will assist you with interim solutions and provide guidance on alternative care options. We understand the inconvenience this may cause and appreciate your patience and understanding during this time. Your health and well-being are our top priorities, and we are doing everything we can to restore full service as swiftly as possible.

Thank you for your cooperation.

NHS 111

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Local and NHS services

The surgery works in partnership with local and NHS service providers and groups.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Helping Us Help You: Get the Care You Need Faster!

Did you know? We’ve seen a 20% increase in patients since the pandemic, and 82% of our income goes towards staffing. This means ensuring timely access for patients who truly need to see a doctor is our top priority.

To streamline our services and ensure that patients who require medical attention can be seen promptly, we kindly ask for your cooperation in utilising alternative NHS services provided for minor injuries and ailments whenever possible to help alleviate the demand on our practice, allowing us to prioritise appointments for those in need of care in the GP practice.

Here’s how you can help us reach those in urgent need:

  • Use the right resources! 20% of the 13,000 calls to our appointment line could be directed elsewhere. Consider these options:
    • Minor injuries (sprains, cuts): Visit a walk-in clinic.
    • Minor illnesses (colds, coughs): See your local pharmacist.
    • Non-urgent questions or appointment booking: Use our eConsult service (more below).
  • Navigate our phone system effectively! 12% of calls on our appointment line aren’t for appointments. Here’s a quick guide:
    • Referrals or questions about referrals: Select the secretary line (or use eConsult).
    • Prescriptions: Order and check refill status through the NHS app. Urgent prescriptions can be managed by calling 111 (or use eConsult).
    • Test results: Check online in your NHS app or use eConsult.
  • Discover eConsult! This online service is perfect for:
    • Booking non-urgent appointments.
    • Seeking advice from a clinician.
    • Following up on any issues with appointment booking.
    • Submitting non-clinical inquiries (usually answered within 48 hours).
    • Clinical requests receive same-day response if sent in before 5 pm.

Learn more: Click the links below for information on the NHS app and eConsult:

  • NHS app: [Link to NHS app information on your website]
  • eConsult: [Link to eConsult information on your website]

By working together, we can ensure everyone gets the care they need, when they need it. Thank you for your understanding!

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